Instructions and Acceptance
Clients may instruct Oakwood Grounds by:
- Accepting a written proposal or quote
- Issuing a direct work order
- Providing written confirmation by email
Work will be confirmed by Oakwood Grounds in writing and logged in the client portal.
Scope, Pricing and Variations
Quotes provided by Oakwood Grounds include all expected labour hours, materials, travel, accommodation, and costs to complete the specified work. If no quote is provided, work will be charged at agreed or prevailing rates.
Should unforeseen issues arise outside the quoted scope, Oakwood Grounds will notify the client and seek agreement before proceeding. Any approved variations will be invoiced separately.
Client Responsibilities
The client must ensure that all information provided to Oakwood Grounds is accurate and up to date, including:
- Site access and contact details
- Parking arrangements and restrictions
- Site condition and relevant reports
- Health & Safety and asbestos documentation (as appropriate)
Oakwood Grounds may apply a surcharge if inaccurate or incomplete information results in delays or additional time on site.
Liability and Insurance
Oakwood Grounds holds public liability and employer’s liability insurance. Our liability is limited to the value of work carried out unless otherwise agreed.
We are not liable for indirect, economic or consequential loss arising from delays, access issues or miscommunication, unless due to proven negligence.
Data and Intellectual Property
Client data is stored and processed in accordance with UK GDPR and the Data Protection Act 2018.
All reports, photos, and documents we produce remain our property. You must not share them with third parties or use them to instruct other contractors unless we’ve agreed in writing.